Frequently Asked Questions

10 most frequent questions


How much does shipping cost?


Shipping costs are 99 SEK within Sweden and Europe, and 190 SEK for the rest of the world. By ordering on our website we generate the correct price for your parcel by weight, size and country.


How long is the delivery time?


In Sweden the delivery time is 1-3 working days, within Europe 3-8 working days and 4-11 working days for the rest of the world.


What is the limit for free shipping?


We offer free shipping for all orders over 5000 SEK for customers in Sweden. For customers in other countries, common freight rates are applicable.

How do I know when the package has

arrived?


You will receive notification when your package has arrived either by e-mail or SMS.


Can I trace my package?


All orders shipped with Bring and PostNord are traceable.


How do I know if my order has been

accepted?


We always send an order confirmation to your email when the order is placed. If you have not received confirmation check the spam folder. It might possibly be there. If you still are unsure or have concerns, please contact us.


What do I do if I have problems with paying with my debit card?


Aspire by Choke accepts purchases by Paypal, VISA, Mastercard and American Express. Make sure that your debit card is linked to the Verify by Visa or MasterCard SecureCode. You connect these services easily in your online banking account. If problems persist, please contact your bank or card issuer.

Why has my card purchase been denied?


Maybe you have typed in the wrong numbers, have lack of funds in your account or insufficient credit, or you are not connected to the Verify by Visa or MasterCard SecureCode. You connect to these services easily in your online banking account. If problems persist, please contact your bank or card issuer.


What do I do if there is a problem with the product?


If you notice any faults with this product, please contact us immediately. Do this through the contact form under "Return&Buyback" on the customer service pages. We will endeavour to solve your problem as quickly as possible.


What do I do if I want to cancel my purchase?


You always have the right to cancel your purchase within 14 days. Read more below "Return&Buyback"